SATISFACTION GUARANTEE / TERMS AND CONDITIONS

THE SERVICES PROVIDED BY 1-800-MYLOGO INC. HAVE THE FOLLOWING TERMS AND CONDITIONS OF SERVICE.

SATISFACTION GUARANTEE DETAILS

PLEASE NOTE THAT THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

1) REFUNDS DO NOT APPLY; TO TRUE-TYPE FONTS PURCHASED DURING OR AFTER ORIGINAL PACKAGE DESIGN TIME (REGARDLESS OF THE STATUS OF EMAIL DELIVERY OR INSTANT DOWNLOAD), TO THE ULTRA IDENTITY AND LOGOTALK AND COMPLETE IDENTITY LOGO DESIGN PACKAGE(S) (REGARDLESS OF THE LOGOS DESIGNED, CUSTOMERS CREATIVE OPINION, AND/OR AFTER-THE-FACT IDEAS OR COMMUNICATIONS, IMAGES, SKETCHES SUBMITTED AND NOT DIRECTED BY THE CLIENT WHEN, BEFORE, AND/OR, DURING THE DESIGN ALLOCATION TIME, BUT BEFORE RENDERED AND SHOWED TO THE CLIENT, REGARDLESS IF ANY PRINTING INCLUDED IN A DESIGN PACKAGE WAS COMPLETED AND/OR DELIVERED) TO PROJECTS THAT HAVE REQUESTED ANY CHANGES AND/OR ALTERATIONS, TO PROJECTS THAT HAVE BEEN SUPPLIED ANY FILES OR SUPPLIED FILE FORMATS DELIVERED VIA EMAIL, ELECTRONICALLY, FTP OR REGULAR MAIL, TO PROJECTS TO WHICH NEW INITIAL VARIATIONS WERE DESIGNED AND/OR DISPLAYED TO CLIENT WITH OR WITHOUT PREVIOUS CHANGES TO A PARTICULAR CONCEPT, TO DATE OF COMPLETION OF CONCEPT NOT SET BY 1-800-MYLOGO INC. LIFETIME STORAGE SERVICE SCHEDULES/SERVICE ITEMS AND ACTIVATION ARE SUBJECT TO CHANGE OR BE MODIFIED WITH IMPLIED CONDITIONS SET BY 1-800-MYLOGO INC AND/OR ITS REGISTERED AFFILIATES WITHOUT NOTICE AT ANYTIME, AND BE ACTIVE UPON CHANGE FOR ALL CLIENTS WITH THE SAID SERVICE/PRODUCT FOR PAST/FINALIZED CLIENTS, PAST/NOT-FINALIZE CLIENTS, PRESENT CLIENTS AND FUTURE CLIENTS. REFUNDS DO NOT APPLY TO LIFETIME STORAGE SERVICE CHANGES AND/OR MODIFICATIONS TO SERVICE SCHEDULES, AND NO NOTICE WHATSOEVER WILL BE SENT TO ANY CLIENT(S) WITH REGARDS TO CHANGES TO THE LIFETIME STORAGE AND/OR SIMILAR SERVICES. CHANGES, MODIFICATION, AND/OR DELETIONS TO LIFETIME STORAGE ARE FINAL, AND 1-800-MYLOGO INC RESERVES THE RIGHT TO TERMINATE, DELETE OR UNACTIVATE THE LIFETIME STORAGE SERVICE WITHOUT REFUND/AND OR CREDIT TO A CLIENT OR ALL CLIENTS REGARDLESS OF DATE OF PURCHASE OF THE LIFETIME STORAGE SERVICE AND/OR SIMILAR SERVICE/PRODUCT. 1-800-MYLOGO INC HAS THE RIGHT TO IMPOSE CONDITIONS FOR FULLFILLMENT OF LIEFTIME STORAGE SERVICE SCHEDULES, OR TO SUSPEND AND CANCEL ANY AND ALL LIFETIME STORAGE SERVICES/PRODUCTS AT ANYTIME WITHOUT ANY NOTICE TO ANY CLIENT REGARDLESS OF DATE OF PURCHASE. REFUNDS TO NOT APPLY TO UPGRADES, REQUESTED DOWNGRADES REGARDLESS OR COMPLETION OF ITEMS WITHIN PACKAGE, TO PROJECTS ORDERED BY PHONE AND NOT ONLINE. REFUNDS DO NOT APPLY TO ADDITIONAL SERVICES PROVIDED AND DISPLAYED TO CLIENT. REFUNDS DO NOT APPLY TO SLOGAN PRODUCTION AND/OR IDEAS, JINGLE PRODUCTION AND/OR IDEAS, PRINTED MATERIAL, STATIONERY PRINTING, ILLUSTRATIVE VECTOR OR ILLUSTRATIVE BITMAP VARIATIONS, PROJECTS THAT INCLUDE ILLUSTRATION CONCEPT IN INITIAL VARIATIONS, BROCHURE, EXTRA FILE FORMATS, OR PURCHASED UPGRADES TO ANY PACKAGE AND/OR AND/OR BUNDLE AND/OR SERVICE PACKAGE OR CATALOG PRINTING. REDRAWS NOT ACKNOWLEDGED OR ACCEPTED WITHIN 30 DAYS FROM PURCHASE DATE WHEN OFFERED BY 1-800-MYLOGO INC ARE NO LONGER VALID AND CLIENTS CAN CHOOSE TO PURCHASE A NEW LOGO DESIGN PACKAGE, OR ACCEPT A CUSTOM QUOTE TO PROCEED FOR ADDITIONAL NEW LOGO DESIGN CONCEPTS THAT MAY REQUIRE ADDITIONAL ILLUSTRATIVE DESIGNS.

2) ITEMS SHIPPED TO CLIENT MUST BE RETURNED IMMEDIATELY BEFORE REFUND APPLICATION PROCESSING BEGINS (UNLESS OTHERWISE SPECIFIED WITHIN A CLAUSE AND/OR SALE SPECIFICATIONS OR INSTRUCTIONS). PRODUCTS THAT ARE RETURNED MUST BE SHIPPED TO 1-800-MYLOGO INC PREPAID BY THE CLIENT. PRINT ORDERS MORE THAN 30 DAYS FROM PURCHASE DATE, THAT ARE NOT YET APPROVED, SUPPLIED INFORMATION (FOR INFORMATIONAL AND/OR ARTISTIC LAYOUT PURPOSES) AND/OR PRINTED, ARE NOT REFUNDABLE, NOT ITEM-EXCHANGEABLE, NOT REPLACEABLE (REGARDLESS OF STATUS OF ORDER), REGARDLESS OF WHETHER AN APPROVAL ORDER WAS RENDERED, OUTPUTTED, SHIPPED AND/OR CONSULTED ON.
1-800-MYLOGO INC HAS THE RIGHT TO AND WILL REFUSE ANY PRODUCT AT OUR HEAD OFFICES THAT ARE NOT PREPAID BY THE CLIENT. NATIONAL/ AND / OR INTERNATIONAL DUTIES MUST ALSO BE PREPAID.

3) THE DESIGN / AND OR LOGO AND/ OR CORPORATE IDENTITY MUST NOT BE OR MUST NOT HAVE BEEN USED AND / OR TRANSMITTED AND / OR TRANSPOSED TO ANY FORM DIGITAL PRINT / WEB / FAX AS THE LOGO AND OR IDEA AND OR CONCEPT REMAINS EXCLUSIVE INTELLECTUAL AND / OR TANGIBLE PROPERTY OF 1-800-MYLOGO INC ONCE ANY REFUND IS ISSUED. IF THERE IS ANY EVIDENCE OF ANY DESIGN / AND OR LOGO AND/ OR CORPORATE IDENTITY THAT WAS TRANSMITTED AND / OR TRANSPOSED IN ANY FORM DIGITAL PRINT / WEB / FAX OR ANY OTHER MEANS IT MUST BE REMOVED AND/ OR DESTROYED IMMEDIATELY. THIS INCLUDES A LOGO ON A COMPANY WEBSITE, BROCHURE, BUSINESS CARDS, AND / OR ANY PROMOTION IN ANY FORM DEEMED "PRODUCT USED" BY 1-800-MYLOGO INC. ALL ARTWORK CREATED AND DISPLAYED REMAINS INTELLECTUAL AND FINANCIAL PROPERTY OF 1-800-MYLOGO INC. COPYING, USING, OR ALTERING ANY ORIGINAL ARTWORK IN ANY WAY, COPY, PASTE, PART OF THE DESIGN, COLOR(S) PATTERN(S) CREATED BY 1-800-MYLOGO INC. IS CONSIDERED A LEGAL INFRACTION, AND IS PROTECTED BY INTERNATIONAL, CANADIAN AND AMERICAN COPYRIGHT LAWS, SUBJECT TO LEGAL LITIGATION IN YOUR CITY, STATE OR PROVINCE, AND / OR COUNTRY.

4) ANY FILMS DELIVERED TO CLIENT MUST BE RETURNED ALONG WITH ANY MATERIAL OUTPUTTED FROM 1-800-MYLOGO INC. PRODUCTS THAT ARE RETURNED MUST BE SHIPPED TO 1-800-MYLOGO INC PREPAID BY THE CLIENT. 1-800-MYLOGO INC HAS THE RIGHT TO AND WILL REFUSE ANY PRODUCT AT OUR HEAD OFFICES THAT ARE NOT PREPAID BY THE CLIENT. NATIONAL/ AND / OR INTERNATIONAL DUTIES MUST ALSO BE PREPAID.

5) 1-800-MYLOGO INC WILL NOT RE-EMBURSE AND /OR PAY CLIENT FOR ANY WORK AND/OR EXPENSES OCCURRED BY ANY EXTERNAL THIRD PARTY VENDOR RELATED OR NOT-RELATED FOR CURRENT PROJECT OR ANY PAST PROJECT.

6) 1-800-MYLOGO INC WILL NOT RE-EMBURSE AND /OR PAY ANY EXTERNAL THIRD PARTY VENDOR ANY EXPENSES OCCURRED FOR CLIENT RELATED OR NOT-RELATED FOR CURRENT PROJECT OR ANY PAST PROJECT.

7) 1-800-MYLOGO INC. WILL NOT RE-EMBURSE AND /OR PAY CLIENT FOR ANY WORK DELAY TIME CAUSED BY A POTENTIAL INTERNET / SERVER / FAX / E-MAIL / TELEPHONE OCCURRENCE DOWNTIME CAUSED FROM AND / OR BY 1-800-MYLOGO INC EQUIPMENT AND / OR PERSONNEL

8) ALL PROJECTS THAT ARE DOWNLOADED A LOGO DESIGN KIT, REGARDLESS OF ITEMS WITHIN ANY GIVEN PACKAGE NOT MAXIMIZED, WILL INCUR ADDITIONAL FEES FOR ADDITIONAL CHANGES, REGARDLESS OF THE ITEMS WITHIN ANY ADVERTISED PACKAGE. 1-800-MYLOGO INC WILL NOT RE-EMBURSE ANY ADDITIONAL SERVICE FEE CHARGES THAT ARE OUTSIDE THE LIMITS OF OUR CURRENT PACKAGES. A SERVICE FEE OR ADDITIONAL QUOTATION AND/OR FEES MAY BE ISSUED ON PROJECTS IN PRODUCTION, TO THE ULTRA LOGO DESIGN PACKAGE REQUESTING ENTIRELY NEW LOGO DESIGN VARIATIONS, AND IF APPLICABLE, APPLY TO PROJECTS WHERE COMPLEX ILLUSTRATIVE CHANGES ARE REQUESTED; WHERE A LOGO DESIGN CHANGE IS REQUESTED FOR A SET OF LOGOS NOT INCLUDED IN INITIAL VARIATIONS PRESENTED. SERVICE FEES ARE PROCESSED IN CLUSTERS OF FIVE HOURS AT A CURRENT RATE OF EIGHTY DOLLARS PER HOUR, AND MAY BE CUSTOM QUOTED ACCORDING TO THE COMPLEXITY OF THE REQUEST OF TASK. OUR STANDARD SERVICE FEE RATE MAY BE SUBJECT TO CHANGE AT ANYTIME, WITHOUT NOTICE. ANY SERVICE FEES AND/OR ADDITIONAL HOURLY EXPENSES NOT COVERED AND/OR SCHEDULED IN OUR PACKAGES THAT ARE NOT USED WILL BE ISSUED A CREDIT, ACCORDING TO THE NUMBER OF HOURS NOT USED IN THE SERVICE FEE CALCULATED ONLY AFTER THE COMPLETION OF PROJECT. 1-800-MYLOGO INC. WILL NOTIFY OF SUCH CREDIT, IF AVAILABLE ON A SERVICE FEE.

9) 1-800-MYLOGO INC WILL NOT RE-EMBURSE AND /OR PAY ANY EXPENSES INCURRED BY THE CLIENT FOR ANY SOFTWARE (FOR MACINTOSH OR IBM PC) PURCHASED TO INTERNALLY MANIPULATE , CUT COPY OR PASTE FILES SUPPLIED BY 1-800-MYLOGO INC. 1-800-MYLOGO INC DOES NOT PROVIDE MANIPULATION SERVICES AFTER A PROJECT IS FINALIZED UNLESS STIPULATED OTHERWISE. 1-800-MYLOGO MAY REMOVE, DELETE AND ARCHIVE ANY FILES AND/OR DEVELOPMENTS OF ANY ASPECTS OF A DESIGN PACKAGE FOR UNACTIVITY OF MORE THAN TWELVE MONTHS ON A DESIGN PACKAGE, REGARDLESS OF THE DESIGN PHASE, PAID STATUS, PRIOR OR AFTER A FINALIZATION OF A PROJECT, AND MAY CHARGE AN UNARCHIVING FEE AT THE DISCRETION OF 1-800-MYLOGO INC TO REACTIVATE A DESIGN PROJECT AND/OR ANY PROJECTS IN DEVELOPMENT, REGARDLESS OF THE AMOUNT OF TIME IN PRODUCTION AND/OR ONLINE AND/OR FINALIZATION STATUS. 1-800-MYLOGO INC IS NOT REPONSIBLE AND WILL NOT RE-EMBURSE ANY CLIENT FOR EXPENSES INCURRED DUE TO LACK OF KNOWLEDGE BY THE CLIENT OR ANY THIRD PARTY VENDOR OF THE MANIPULATION OF FILES FOR ANY SOFTWARE APPLICATION AND / OR ANY FORMAT SUPPLIED BY 1-800-MYLOGO INC.

10) ANY AMOUNT REFUNDED BY 1-800-MYLOGO INC (IF APPROVED) MAY BE LESS THAN BUT NOT GREATER THAN THE ORIGINAL AMOUNT PAID FOR ORIGINAL PRODUCT PURCHASED. FACTORS SUCH AS EXTRA SHIPPING PROVIDED BY 1-800-MYLOGO INC OR ANY OTHER VENDOR 1-800-MYLOGO USES TO MAXIMIZE EFFICIENCY WILL NOT BE REFUNDED.

APPLICATION FOR A REFUND: THE STEPS A CLIENT MUST TAKE TO APPLY

IN ORDER TO APPLY FOR A REFUND, A SIGNED LETTER MUST BE SENT BY REGULAR MAIL AND / OR PREPAID FEDEX (FAXES AND / OR EMAILS NOT ACCEPTED). 1-800-MYLOGO INC HAS THE RIGHT TO AND WILL REFUSE ANY PRODUCT AT OUR HEAD OFFICES THAT ARE NOT PREPAID BY THE CLIENT. NATIONAL/ AND / OR INTERNATIONAL DUTIES MUST ALSO BE PREPAID. PLEASE ADDRESS PACKAGE AND/ OR LETTER TO THE ATTENTION OF THE "QUALITY CONTROL DEPT."
FOR AN APPLICATION FOR A REFUND TO BE VALID, PLEASE INCLUDE THE FOLLOWING IN YOUR SIGNED LETTER:

1 - INVOICE NUMBER
2 - VALID REASON FOR REFUND
3- CLIENTS NAME WHO PURCHASED THE PACKAGE
4 - PROJECT COORDINATOR FULL NAME AT 1-800-MYLOGO INC.
5 - DATE PACKAGE PURCHASED (THE PROJECT FILE MUST BE LESS THAN FOURTEEN DAYS IN PRODUCTION IN ORDER TO BE APPLICABLE AND OR ELIGIBLE FOR ANY REFUND) CLIENTS WHO MAY HAVE CLOSED THEIR BUSINESS FOR ANY REASON (BANKRUPTCY, NAME CHANGE, OWNERSHIP BUSINESS CHANGE, RESIGNATION OF POSITION) IS NOT A VALID REASON FOR A REFUND.
6 - INTERNAL PURCHASE ORDER NUMBER (IF PROVIDED FROM CLIENT)
7 - INFORMATION ON ATTEMPTS TO COMMUNICATE OR SOLVE THE PROBLEM WITH 1-800-MYLOGO INC. (PLEASE NOTE THAT ALL EMAILS, FAXES, PHONE CALLS ARE NOTED BY THE COORDINATOR OF THE PROJECT. ANY INFORMATION USED THAT DOES NOT MATCH OUR RECORDS WILL NOT BE CONSIDERED)

ALL APPLICATIONS NOT INCLUDING THE ABOVE INFORMATION CORRECTLY STATED WILL BE DISQUALIFIED.

IF YOUR REFUND APPLICATION IS ACCEPTED

1) ALL REFUNDS ARE ISSUED ONLY IN ACCORDANCE TO THE SET OF GUIDELINES DETAILED IN THIS REFUND POLICY. THESE GUIDELINES PROHIBIT CLIENTS USING OUR PRODUCTS INTELLECTUAL AND/OR TANGIBLE ONCE ANY REFUND IS ISSUED.

2) IF A REFUND IS GRANTED BY OUR QUALITY CONTROL DEPT., A REFUND FORM WILL BE SENT TO YOU VIA REGULAR MAIL ONLY IN 10 BUSINESS DAYS (A BUSINESS DAY IS MONDAY THROUGH FRIDAY) (REGULAR MAIL IN-TRANSIT TIME IS NOT INCLUDED) THE FORM MAY BE MAILED ON 10TH BUSINESS DAY BY 1-800-MYLOGO INC. , AFTER RECEIVING THE ORIGINAL LETTER FROM THE CLIENT.

3) WHEN CLIENT RECEIVES THE REFUND FORM APPROVED BY OUR QUALITY CONTROL DEPT.WHICH WAS SENT BY REGULAR MAIL , THE CLIENT MUST THEN SIGN ONE COPY AND MAIL BACK A SIGNED COPY IN ORDER FOR THE REFUND TO BE ISSUED.

4) ONLY ONCE A SIGNED REFUND FORM IS RECEIVED BY 1-800-MYLOGO INC. DOES THE REFUND GET APPROVED AND THE CLIENT WILL RECEIVE BY REGULAR MAIL A NOTICE OF DATE OF WHEN REFUND WILL BE POSTED OR MADE THROUGH THEIR ORIGINAL MEANS OF PAYMENT.

5) ALL APPROVED REFUNDS ARE ISSUED IN 21 BUSINESS DAYS FROM THE BUSINESS DAY WE RECEIVE THE SIGNED REFUND FORM. (A BUSINESS DAY IS MONDAY THROUGH FRIDAY) CREDIT CARD PAYMENT DETAILS STATE THAT REFUNDS CAN ONLY BE POSTED THROUGH THE MEANS IN WHICH THEY WERE PAID. EXAMPLE: IF CLIENT PAID WITH CREDIT CARD, REFUNDS ARE POSTED TO THE SAME CREDIT CARD USED TO ORIGINALLY PURCHASE THE PACKAGE. IF CLIENT CANCELED A CREDIT CARD USED TO ORDER FROM 1-800-MYLOGO INC.,, PROOF MUST BE SUPPLIED WITH SIGNED APPLICATION OF CANCELLATION AND/OR REPLACEMENT OF CARD. 1-800-MYLOGO INC. HAS THE RIGHT TO SUBSTITUE A REFUND, WITH A COMPANY CREDIT, REDEEMABLE TOWARDS THE PURCHASE OF FUTURE SERVICES, TO BE USED FOR FUTURE DESIGN PROJECTS, WITH A TIME LIMIT OF 3 MONTHS BEFORE EXPIRATION OF DATE ISSUED, EXCLUDING PRINTING SERVICES.

IMPORTANT INFORMATION

ONLY SIGNED REQUESTS SENT TO US VIA REGULAR MAIL WILL BE PROCESSED.

QUALITY CONTROL DEPT. REFUND POLICY 1-800-MYLOGO INC. UPDATED SEPTEMBER 1 2006 AT THE 1-800-MYLOGO INC. HEADQUARTERS IN MONTREAL, QUEBEC CANADA. UPDATES ON REFUND POLICY ARE SUBJECT TO CHANGE WITHOUT NOTICE, AND APPLY TO ALL PROJECTS, PAST, CURRENT AND FUTURE.

CONTACT: QUALITY CONTROL DEPT., 1-800-MYLOGO INC.